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| Archived
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LinkedIn Learning De-Escalating Intense Situations\01.Intense Customer Service Situations\01.01.Why you've been unsuccessful with angry customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\01.Intense Customer Service Situations\01.01.Why you've been unsuccessful with angry customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.02.Three reasons situations escalate—and how to stop the cycle.mp4
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.02.Three reasons situations escalate—and how to stop the cycle.srt |
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.03.Positive positioning with customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.03.Positive positioning with customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.04.The principle of don't push.mp4
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.04.The principle of don't push.srt |
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.05.Manage expectations with customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.05.Manage expectations with customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.06.Be regretful but direct with customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\02.Pre-empt an Escalation\02.06.Be regretful but direct with customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.07.Recognize the customer's emotions.mp4
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.07.Recognize the customer's emotions.srt |
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.08.Reframe the conversation.mp4
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.08.Reframe the conversation.srt |
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.09.Resolve the customer's issue.mp4
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LinkedIn Learning De-Escalating Intense Situations\03.Three-Step De-escalation\03.09.Resolve the customer's issue.srt |
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.10.Listen with the intent to understand.mp4
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.10.Listen with the intent to understand.srt |
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.11.Use partnering language with customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.11.Use partnering language with customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.12.Dealing with your own frustration.mp4
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.12.Dealing with your own frustration.srt |
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.13.Dealing with demanding customers.mp4
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LinkedIn Learning De-Escalating Intense Situations\04.Double Your Effectiveness De-escalating\04.13.Dealing with demanding customers.srt |
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.14.When a customer asks for a manager.mp4
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.14.When a customer asks for a manager.srt |
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.15.When a customer disagrees with your policy.mp4
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.15.When a customer disagrees with your policy.srt |
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.16.Yelling or cursing customer.mp4
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.16.Yelling or cursing customer.srt |
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.17.Customer's request is not possible.mp4
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LinkedIn Learning De-Escalating Intense Situations\05.Common Customer Issues\05.17.Customer's request is not possible.srt |
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LinkedIn Learning De-Escalating Intense Situations\06.Conclusion\06.18.Start, stop, continue exercise.mp4
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LinkedIn Learning De-Escalating Intense Situations\06.Conclusion\06.18.Start, stop, continue exercise.srt |
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LinkedIn Learning De-Escalating Intense Situations\01.Intense Customer Service Situations |
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