|
RAR-files |
| lynda.customer.service.handling.abusive.customers-apollo.rar |
50,000,000 |
E7A835C2 |
| lynda.customer.service.handling.abusive.customers-apollo.r00 |
50,000,000 |
3EDD92A0 |
| lynda.customer.service.handling.abusive.customers-apollo.r01 |
50,000,000 |
CD82C390 |
| lynda.customer.service.handling.abusive.customers-apollo.r02 |
50,000,000 |
15062B6D |
| lynda.customer.service.handling.abusive.customers-apollo.r03 |
50,000,000 |
EA06B904 |
| lynda.customer.service.handling.abusive.customers-apollo.r04 |
50,000,000 |
82ED406C |
| lynda.customer.service.handling.abusive.customers-apollo.r05 |
9,079,955 |
6024839E |
|
| Total size: |
309,079,955 |
|
|
| Archived
files |
|
01. Welcome - 86s.mp4 |
28,666,174 |
D1D41229 |
|
02. Why are customers abusive - 185s.mp4 |
20,166,385 |
C6EC5A5F |
|
03. Assess the customer service interaction - 170s.mp4 |
21,514,180 |
63269A80 |
|
04. Reassure the customer - 259s.mp4 |
35,011,832 |
3B32C9C4 |
|
05. Use empathy to show you care - 238s.mp4 |
32,378,295 |
9EE05C50 |
|
06. Change the customer focus - 195s.mp4 |
27,970,380 |
3C9E0813 |
|
07. Resolve the customer's issue - 157s.mp4 |
18,218,028 |
5CB5F8CC |
|
08. Abort the interaction - 224s.mp4 |
28,536,084 |
37C52AE5 |
|
09. Follow up with the customer - 223s.mp4 |
28,535,912 |
C6438420 |
|
10. How to handle an abusive customer on the phone - 307s.mp4 |
34,787,080 |
3B597683 |
|
11. How to handle an abusive customer in person - 240s.mp4 |
31,146,332 |
828D73E1 |
|
12. Next steps - 106s.mp4 |
10,397,288 |
68C4A1F0 |
|
| Total size: |
317,327,970 |
|
|
