|
RAR-files |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.rar |
50,000,000 |
A94E7061 |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.r00 |
50,000,000 |
8BF689F3 |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.r01 |
50,000,000 |
68EC8DD1 |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.r02 |
50,000,000 |
E1F380B3 |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.r03 |
50,000,000 |
79575D9C |
| lynda.customer.service.problem.solving.and.troubleshooting-apollo.r04 |
12,944,358 |
23D82B06 |
|
| Total size: |
262,944,358 |
|
|
| Archived
files |
|
01. Welcome - 74s.mp4 |
25,149,443 |
2998626E |
|
02. Make customer service easy - 122s.mp4 |
16,944,145 |
B85CB235 |
|
03. Validity of complaints - 178s.mp4 |
17,539,882 |
2BFD79DD |
|
04. How to respond to valid complaints - 128s.mp4 |
17,231,359 |
14CA7B83 |
|
05. How to respond to invalid complaints - 173s.mp4 |
22,694,192 |
D34C4778 |
|
06. Diagnose before you prescribe - 152s.mp4 |
22,576,396 |
42250012 |
|
07. Listen and listen carefully - 160s.mp4 |
18,730,944 |
F4B498BF |
|
08. Verify, clarify, and follow up - 113s.mp4 |
14,204,360 |
B2AD72A4 |
|
09. Disarm an angry customer - 185s.mp4 |
24,506,788 |
CD3AFF3B |
|
10. Give the customer options - 156s.mp4 |
21,010,207 |
22F508C3 |
|
11. How to deliver bad news - 107s.mp4 |
15,035,981 |
2BCA11A9 |
|
12. Maintain your own sanity - 133s.mp4 |
17,992,013 |
0D6EE6E3 |
|
13. Looking inward to improve - 165s.mp4 |
22,385,892 |
69E2E91A |
|
14. Next steps - 99s.mp4 |
13,321,081 |
A7348861 |
|
| Total size: |
269,322,683 |
|
|
