LinkedIn Learning Customer Service Blueprinting\01.Introduction\01.01.Planning your customer service inflection points.mp4
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LinkedIn Learning Customer Service Blueprinting\01.Introduction\01.01.Planning your customer service inflection points.srt |
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LinkedIn Learning Customer Service Blueprinting\02.Outcomes of Service Blueprinting\02.02.What is service blueprinting.mp4
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LinkedIn Learning Customer Service Blueprinting\02.Outcomes of Service Blueprinting\02.02.What is service blueprinting.srt |
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LinkedIn Learning Customer Service Blueprinting\02.Outcomes of Service Blueprinting\02.03.Define the scope for a blueprint.mp4
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LinkedIn Learning Customer Service Blueprinting\02.Outcomes of Service Blueprinting\02.03.Define the scope for a blueprint.srt |
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.04.Gather data to create the blueprint.mp4
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.04.Gather data to create the blueprint.srt |
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.05.Map the customer actions on the blueprint.mp4
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.05.Map the customer actions on the blueprint.srt |
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.06.Map the employee actions for this scope.mp4
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.06.Map the employee actions for this scope.srt |
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.07.Layer in support actions for the scope.mp4
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success\03.07.Layer in support actions for the scope.srt |
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.08.Prepare for the workshop and setup.mp4
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.08.Prepare for the workshop and setup.srt |
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.09.Set expectations for the workshop.mp4
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.09.Set expectations for the workshop.srt |
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.10.Finding solutions to pain points.mp4
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.10.Finding solutions to pain points.srt |
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.11.Validate with customers and employees.mp4
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LinkedIn Learning Customer Service Blueprinting\04.Running a Service Blueprinting Session\04.11.Validate with customers and employees.srt |
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LinkedIn Learning Customer Service Blueprinting\05.Using Your Blueprint\05.12.Finalizing and using your blueprint.mp4
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LinkedIn Learning Customer Service Blueprinting\05.Using Your Blueprint\05.12.Finalizing and using your blueprint.srt |
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LinkedIn Learning Customer Service Blueprinting\05.Using Your Blueprint\05.13.Leveraging service blueprints.mp4
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LinkedIn Learning Customer Service Blueprinting\05.Using Your Blueprint\05.13.Leveraging service blueprints.srt |
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LinkedIn Learning Customer Service Blueprinting\Ex_Files_Customer_Service_Blueprinting.zip |
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LinkedIn Learning Customer Service Blueprinting\01.Introduction |
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LinkedIn Learning Customer Service Blueprinting\02.Outcomes of Service Blueprinting |
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LinkedIn Learning Customer Service Blueprinting\03.Prepare for Success |
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LinkedIn Learning Customer Service Blueprinting\05.Using Your Blueprint |
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LinkedIn Learning Customer Service Blueprinting |
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