Calculating the Value and ROI of Customer Service\02 - Principles of Value\01 - The impact of customer service.mp4
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\03 - Three overarching levels of value in customer service.srt |
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\04 - In your customers' shoes.mp4
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\02 - The use and limits of an overall KPI.mp4
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\02 - The use and limits of an overall KPI.srt |
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\03 - Three overarching levels of value in customer service.mp4
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\01 - The impact of customer service.srt |
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Calculating the Value and ROI of Customer Service\02 - Principles of Value\04 - In your customers' shoes.srt |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\03 - Evaluating improvement initiatives.mp4
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\02 - Justifying the customer service budget.mp4
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\05 - Overcoming ROI objections.mp4
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\02 - Justifying the customer service budget.srt |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\01 - Principles of effective budgeting.mp4
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\04 - Using return on investment (ROI).mp4
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\04 - Using return on investment (ROI).srt |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\05 - Overcoming ROI objections.srt |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\01 - Principles of effective budgeting.srt |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case\03 - Evaluating improvement initiatives.srt |
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Calculating the Value and ROI of Customer Service\06 - Conclusion\01 - Next steps.mp4
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Calculating the Value and ROI of Customer Service\06 - Conclusion\01 - Next steps.srt |
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Calculating the Value and ROI of Customer Service\Exercise Files\Ex_Files_Value_ROI_Customer_Service.zip |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\02 - Brand damage.srt |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\05 - Employee dissatisfaction.srt |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\01 - Customer defection.mp4
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\04 - Compliance, safety and legal.mp4
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\03 - Recurring problems.srt |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\01 - Customer defection.srt |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\05 - Employee dissatisfaction.mp4
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\02 - Brand damage.mp4
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\04 - Compliance, safety and legal.srt |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service\03 - Recurring problems.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\05 - Operational improvements.srt |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\01 - Customer lifetime value (LCV).mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\01 - Customer lifetime value (LCV).srt |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\05 - Operational improvements.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\03 - Referred customer value.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\02 - Brand promotion.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\02 - Brand promotion.srt |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\04 - Product and service innovation.srt |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\03 - Referred customer value.srt |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\04 - Product and service innovation.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\06 - Employee engagement.mp4
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service\06 - Employee engagement.srt |
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Calculating the Value and ROI of Customer Service\01 - Introduction\01 - The value and ROI of customer service.srt |
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Calculating the Value and ROI of Customer Service\01 - Introduction\02 - What you need to know.mp4
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Calculating the Value and ROI of Customer Service\01 - Introduction\02 - What you need to know.srt |
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Calculating the Value and ROI of Customer Service\01 - Introduction\01 - The value and ROI of customer service.mp4
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Calculating the Value and ROI of Customer Service\02 - Principles of Value |
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Calculating the Value and ROI of Customer Service\05 - Building Your Case |
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Calculating the Value and ROI of Customer Service\06 - Conclusion |
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Calculating the Value and ROI of Customer Service\Exercise Files |
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Calculating the Value and ROI of Customer Service\04 - The Costs of Poor Service |
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Calculating the Value and ROI of Customer Service\03 - The Benefits of Effective Customer Service |
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Calculating the Value and ROI of Customer Service\01 - Introduction |
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Calculating the Value and ROI of Customer Service |
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