|
RAR-files |
| lynda.customer.service.managing.customer.feedback-apollo.rar |
50,000,000 |
49F4E909 |
| lynda.customer.service.managing.customer.feedback-apollo.r00 |
50,000,000 |
4163BC7D |
| lynda.customer.service.managing.customer.feedback-apollo.r01 |
50,000,000 |
180D308D |
| lynda.customer.service.managing.customer.feedback-apollo.r02 |
50,000,000 |
FECF50B1 |
| lynda.customer.service.managing.customer.feedback-apollo.r03 |
50,000,000 |
7EAEC0ED |
| lynda.customer.service.managing.customer.feedback-apollo.r04 |
50,000,000 |
32C5EE5C |
| lynda.customer.service.managing.customer.feedback-apollo.r05 |
19,409,379 |
9960F5A2 |
|
| Total size: |
319,409,379 |
|
|
| Archived
files |
|
01. Managing customer service - 50s.mp4 |
17,527,046 |
5601CD67 |
|
02. What is managing customer feedback - 205s.mp4 |
23,966,371 |
0594539A |
|
03. Why managing customer feedback is so important - 204s.mp4 |
19,798,187 |
EFA0C1D5 |
|
04. Establishing your goals - 173s.mp4 |
17,031,429 |
BE7C964E |
|
05. Avoiding pitfalls - 191s.mp4 |
20,474,030 |
EA84092D |
|
06. Characteristics of an effective approach - 196s.mp4 |
13,401,344 |
19FDAB21 |
|
07. Managing customer feedback in real time - 196s.mp4 |
19,736,494 |
8471688B |
|
08. Empowering individuals to act - 139s.mp4 |
13,317,228 |
A5E6A691 |
|
09. Responding to positive or general feedback - 178s.mp4 |
19,695,020 |
8EAB84A8 |
|
10. Successfully handling negative feedback - 193s.mp4 |
19,990,257 |
EB010DBD |
|
11. A strategic framework for managing customer feedback - 154s.mp4 |
11,440,998 |
A95EE1ED |
|
12. Sources of customer feedback - 167s.mp4 |
15,081,821 |
D4365745 |
|
13. Collecting feedback - 196s.mp4 |
21,709,768 |
F37D1BFF |
|
14. Analyzing input - 216s.mp4 |
22,386,009 |
3D32D5F5 |
|
15. Acting on feedback - 159s.mp4 |
14,209,424 |
55D7541E |
|
16. Assessing results - 186s.mp4 |
20,703,573 |
8F65CB27 |
|
17. Innovating and realigning - 173s.mp4 |
17,604,930 |
1BEBC89A |
|
18. Establishing a supportive culture - 174s.mp4 |
19,610,396 |
22F7D749 |
|
19. Next steps - 93s.mp4 |
9,226,070 |
0CC7125D |
|
Ex_Files_Customer_Service_Managing_Customer_Feedback.zip |
167,757 |
E039819C |
|
| Total size: |
337,078,152 |
|
|
