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Customer Service Strategy\Exercise Files\Ex_Files_Customer_Service_Strategy.zip |
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Customer Service Strategy\1.Introduction\01.Welcome.en.srt |
1,564 |
55FACF50 |
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Customer Service Strategy\1.Introduction\01.Welcome.mp4
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17,655,806 |
B54C1561 |
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Customer Service Strategy\5.Conclusion\18.Next steps.mp4
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8,700,608 |
679EE8F6 |
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Customer Service Strategy\5.Conclusion\18.Next steps.en.srt |
2,562 |
5381CCF1 |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\03.The importance of effective service strategy.mp4
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19,263,324 |
5CEC2B6D |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\05.Avoid common pitfalls.en.srt |
5,907 |
A47D5DA9 |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\04.Identify customer expectations.en.srt |
5,191 |
76D5D23A |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\06.Characteristics of an effective customer service strategy.en.srt |
5,377 |
847DF1C6 |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\06.Characteristics of an effective customer service strategy.mp4
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20,772,762 |
4F5D0A67 |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\02.What is customer service strategy.en.srt |
5,859 |
81A311AB |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\04.Identify customer expectations.mp4
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20,437,555 |
3649ADE1 |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\05.Avoid common pitfalls.mp4
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20,993,547 |
0AE2FE4A |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\02.What is customer service strategy.mp4
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21,332,392 |
34055E6E |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy\03.The importance of effective service strategy.en.srt |
5,959 |
15207B6D |
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Customer Service Strategy\4.3. Putting Strategy to Work\15.Using strategy to guide decisions and direction.en.srt |
5,412 |
35FDD2F0 |
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Customer Service Strategy\4.3. Putting Strategy to Work\17.Keep strategy current.mp4
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16,333,100 |
C5B29B8D |
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Customer Service Strategy\4.3. Putting Strategy to Work\17.Keep strategy current.en.srt |
4,549 |
8399E1B7 |
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Customer Service Strategy\4.3. Putting Strategy to Work\15.Using strategy to guide decisions and direction.mp4
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17,581,422 |
7E903845 |
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Customer Service Strategy\4.3. Putting Strategy to Work\16.Gauge the effectiveness of your customer service strategy.en.srt |
5,127 |
A91DAC0D |
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Customer Service Strategy\4.3. Putting Strategy to Work\16.Gauge the effectiveness of your customer service strategy.mp4
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17,473,705 |
3AAE6FBF |
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Customer Service Strategy\3.2. The Strategic Planning Process\12.Establish enabling technologies.mp4
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19,093,411 |
182C9421 |
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Customer Service Strategy\3.2. The Strategic Planning Process\10.Build the right skills, knowledge, and leaders.en.srt |
5,671 |
7838F8BF |
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Customer Service Strategy\3.2. The Strategic Planning Process\08.Establish a shared vision.en.srt |
5,816 |
7A3815A4 |
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Customer Service Strategy\3.2. The Strategic Planning Process\12.Establish enabling technologies.en.srt |
5,891 |
F68BB9C4 |
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Customer Service Strategy\3.2. The Strategic Planning Process\07.Introduction to the strategic planning process.en.srt |
5,226 |
4F037D91 |
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Customer Service Strategy\3.2. The Strategic Planning Process\14.Harness innovation.mp4
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16,521,965 |
CEC12B91 |
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Customer Service Strategy\3.2. The Strategic Planning Process\13.Make the required investments.en.srt |
5,108 |
D791FFA6 |
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Customer Service Strategy\3.2. The Strategic Planning Process\07.Introduction to the strategic planning process.mp4
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14,230,318 |
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Customer Service Strategy\3.2. The Strategic Planning Process\11.Implement operational plans and processes.mp4
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19,628,740 |
0BB0B804 |
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Customer Service Strategy\3.2. The Strategic Planning Process\13.Make the required investments.mp4
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19,015,262 |
6A53184A |
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Customer Service Strategy\3.2. The Strategic Planning Process\10.Build the right skills, knowledge, and leaders.mp4
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20,159,457 |
6CBEFE9A |
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Customer Service Strategy\3.2. The Strategic Planning Process\09.Shape the customer access strategy.en.srt |
6,030 |
14607D8C |
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Customer Service Strategy\3.2. The Strategic Planning Process\11.Implement operational plans and processes.en.srt |
5,765 |
0107160A |
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Customer Service Strategy\3.2. The Strategic Planning Process\14.Harness innovation.en.srt |
5,389 |
CC5258C3 |
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Customer Service Strategy\3.2. The Strategic Planning Process\08.Establish a shared vision.mp4
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22,204,404 |
AF92B1FC |
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Customer Service Strategy\3.2. The Strategic Planning Process\09.Shape the customer access strategy.mp4
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16,262,762 |
EA551296 |
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Customer Service Strategy\Exercise Files |
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Customer Service Strategy\1.Introduction |
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Customer Service Strategy\5.Conclusion |
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Customer Service Strategy\2.1. The Importance of Customer Service Strategy |
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Customer Service Strategy\4.3. Putting Strategy to Work |
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Customer Service Strategy\3.2. The Strategic Planning Process |
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Customer Service Strategy |
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327,766,255 |
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