|
RAR-files |
| lynda.customer.service.writing.for.social.media-apollo.rar |
50,000,000 |
8DDEA872 |
| lynda.customer.service.writing.for.social.media-apollo.r00 |
50,000,000 |
1771DB58 |
| lynda.customer.service.writing.for.social.media-apollo.r01 |
50,000,000 |
76A6125D |
| lynda.customer.service.writing.for.social.media-apollo.r02 |
50,000,000 |
EC13264B |
| lynda.customer.service.writing.for.social.media-apollo.r03 |
50,000,000 |
89582C77 |
| lynda.customer.service.writing.for.social.media-apollo.r04 |
50,000,000 |
81351AD9 |
| lynda.customer.service.writing.for.social.media-apollo.r05 |
50,000,000 |
C0A775EB |
| lynda.customer.service.writing.for.social.media-apollo.r06 |
50,000,000 |
BEC97B3E |
| lynda.customer.service.writing.for.social.media-apollo.r07 |
4,361,858 |
5E6D490E |
|
| Total size: |
404,361,858 |
|
|
| Archived
files |
|
01. Welcome - 78s.mp4 |
26,366,600 |
51BEAEB8 |
|
02. How social customer care is different - 121s.mp4 |
16,873,744 |
E2618E62 |
|
03. Check with your manager - 56s.mp4 |
19,384,191 |
41D5536A |
|
04. Respond to social media contacts quickly - 235s.mp4 |
30,628,484 |
854C1764 |
|
05. Be transparent in social media - 158s.mp4 |
16,692,122 |
F0B468B4 |
|
06. Handle channel pivots gracefully - 186s.mp4 |
18,921,416 |
16335FAF |
|
07. The brand book - 241s.mp4 |
26,853,906 |
CB9093EE |
|
08. Use an informal but professional tone - 172s.mp4 |
17,822,935 |
526BA83F |
|
09. How to show empathy - 209s.mp4 |
24,323,792 |
6CE20C75 |
|
10. How to sign your responses - 174s.mp4 |
14,337,134 |
A971C628 |
|
11. How to use emoticons and emojis - 216s.mp4 |
21,475,035 |
5D4FECA9 |
|
12. When to move to a private channel - 240s.mp4 |
25,298,590 |
9C5A06EB |
|
13. Why go public again after a private exchange - 157s.mp4 |
15,901,541 |
C61D892A |
|
14. Templates vs. free text - 206s.mp4 |
21,912,543 |
B09D2A01 |
|
15. Make the templates easy to customize - 163s.mp4 |
18,675,855 |
4EFAF486 |
|
16. How to handle rude customers - 144s.mp4 |
18,339,394 |
7CEE8025 |
|
17. How to be helpful - 114s.mp4 |
14,677,593 |
6D0EAE18 |
|
18. How to handle harassers - 194s.mp4 |
24,384,457 |
240BEC0E |
|
19. Use hyperlinks to be transactional - 174s.mp4 |
19,344,766 |
D90CF95F |
|
20. How to use abbreviations - 208s.mp4 |
21,478,578 |
52156CCA |
|
Ex_Files_Customer_Service_Writing_Social.zip |
775,987 |
2250F1B6 |
|
| Total size: |
414,468,663 |
|
|
