Learning Amazon Connect - Create and Manage a Contact Center\Exercise Files\Ex_Files_Amazon_Connect_Contract.zip |
4,223 |
AB256D28 |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\03.Scenario.en.srt |
549 |
839E52C5 |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\02.What you need.mp4
[30cd98c9888c05b8]
|
1,969,264 |
D0780BCB |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\01.Create great customer experiences.en.srt |
2,164 |
27D36D1D |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\03.Scenario.mp4
[7b9b29b806b6b2c5]
|
553,834 |
CE40FAB6 |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\01.Create great customer experiences.mp4
[64e01b9495d4122c]
|
5,599,423 |
6E3D4DE6 |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction\02.What you need.en.srt |
1,915 |
BD77EF0D |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\20.Create queues.en.srt |
4,199 |
87A9DC7B |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\24.Use SSML in your contact flows.mp4
[a721d95c04b7c52a]
|
15,379,021 |
0FA26046 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\21.Create quick connects.mp4
[3db11e947d82bf5a]
|
6,757,859 |
8C260094 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\25.Call back in queue.mp4
[618060ba8d6d7f21]
|
16,422,455 |
EAE65E9E |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\20.Create queues.mp4
[1671b4982e602611]
|
5,187,984 |
E2A0AC24 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\18.Learn about routing configuration.mp4
[20d511b815af1f21]
|
7,310,961 |
A46C2922 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\18.Learn about routing configuration.en.srt |
8,676 |
4AD9A016 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\22.Create routing profiles.en.srt |
6,870 |
9276C3A2 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\19.Create hours of operation.mp4
[ffc0bf28fd134f13]
|
3,244,451 |
627E6198 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\22.Create routing profiles.mp4
[9252e1b4fb7e8c1]
|
8,324,918 |
887B31BC |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\21.Create quick connects.en.srt |
5,441 |
6EB9C70D |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\23.Create an IVR contact flow.mp4
[ef54006e17a7096e]
|
20,810,984 |
C427FEF7 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\19.Create hours of operation.en.srt |
2,517 |
0BEF47EC |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\24.Use SSML in your contact flows.en.srt |
8,389 |
B8AC1FC2 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\25.Call back in queue.en.srt |
9,920 |
5A4B971B |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration\23.Create an IVR contact flow.en.srt |
14,853 |
9D7588F1 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\34.Install AWS CLI.mp4
[a4f1c24dfb7da205]
|
8,218,608 |
5CE086AD |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\34.Install AWS CLI.en.srt |
3,670 |
9051B3B0 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\31.Personalize the contact flow.mp4
[685260db5d9a914a]
|
1,338,509 |
8720D075 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\36.Lambda in the contact flow.mp4
[9260b675d4c30f6c]
|
8,945,795 |
1C4AD6B0 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\35.Grant Lambda permissions.en.srt |
2,451 |
23E4AC9C |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\31.Personalize the contact flow.en.srt |
1,497 |
7192793D |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\35.Grant Lambda permissions.mp4
[a4a1ff1b1cdd00b3]
|
3,006,597 |
76E885CB |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\33.Create a Lambda function.mp4
[beb9905c4e9eb724]
|
10,477,072 |
2C347718 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\36.Lambda in the contact flow.en.srt |
5,567 |
129F6BFB |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\32.Create a DynamoDB table.mp4
[bc2856f0795015f9]
|
4,147,344 |
91163B16 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\33.Create a Lambda function.en.srt |
6,461 |
9AAEA7C8 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration\32.Create a DynamoDB table.en.srt |
2,630 |
67F0FABD |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\09.Log in to your instance.mp4
[e61a7106c8a61065]
|
952,440 |
80E05FFA |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\08.Claim your first number.mp4
[550bb6e0647087fc]
|
4,764,314 |
6541C18B |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\11.Porting numbers.en.srt |
4,528 |
74C7B28D |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\10.Navigate the Connect UI.mp4
[65fdf52dc68e195e]
|
6,647,528 |
9A6654EC |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\07.Build an Amazon Connect instance.en.srt |
2,950 |
B5BD74E5 |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\09.Log in to your instance.en.srt |
526 |
2DE991BC |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\07.Build an Amazon Connect instance.mp4
[72a69d5529b60e9c]
|
5,480,611 |
8A41241E |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\08.Claim your first number.en.srt |
3,815 |
A427C17D |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\10.Navigate the Connect UI.en.srt |
4,636 |
787E9DA8 |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance\11.Porting numbers.mp4
[42d24df211d18d6b]
|
3,574,768 |
398CF9B2 |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\30.Historical reporting.mp4
[b4de9a4d1d5f6a5c]
|
6,699,698 |
B8BA89E5 |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\27.Enable call recording and playback.en.srt |
3,605 |
CD32D4CA |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\26.Overview of metrics and quality.mp4
[9284c57e4a00a61f]
|
3,245,015 |
EADFE39B |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\29.Manager Listen-in.mp4
[8f52f22f07521808]
|
1,861,956 |
DA5C1AEB |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\28.Real-time reporting.en.srt |
6,755 |
5F72A23F |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\26.Overview of metrics and quality.en.srt |
3,254 |
94F34126 |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\29.Manager Listen-in.en.srt |
1,538 |
D509F568 |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\28.Real-time reporting.mp4
[c2d9847df5b8397a]
|
9,237,007 |
731682BB |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\30.Historical reporting.en.srt |
5,575 |
CD04873D |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality\27.Enable call recording and playback.mp4
[780e93cbbb71406e]
|
5,860,004 |
A470172F |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\37.Introduction to Lex.mp4
[bb04a551a77bb931]
|
2,314,234 |
A47890AB |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\39.Test and publish a Lex bot.mp4
[439fa5fcc752727c]
|
4,397,341 |
82E00CAE |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\41.Add a Lex bot to your contact flows.en.srt |
5,055 |
1FDFE173 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\40.Add permissions to invoke Lex bot.en.srt |
817 |
B609C80E |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\41.Add a Lex bot to your contact flows.mp4
[db29ed5f8e3abb3f]
|
6,695,084 |
6E9131F7 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\38.Build a Lex bot.en.srt |
10,733 |
B0F6DB61 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\39.Test and publish a Lex bot.en.srt |
3,079 |
4A805A87 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\40.Add permissions to invoke Lex bot.mp4
[1565214e70ae394]
|
1,549,858 |
299D21B7 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\37.Introduction to Lex.en.srt |
2,398 |
86ECF246 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows\38.Build a Lex bot.mp4
[476dcc9aee6db1fe]
|
16,547,251 |
6BF41CB0 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\15.Create users.en.srt |
6,113 |
21B0B42E |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\16.Create users in bulk.en.srt |
4,731 |
0D7ACBB6 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\16.Create users in bulk.mp4
[e89158c25f023467]
|
7,844,920 |
8B488CE5 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\14.Create security profiles.mp4
[d43c6d911e1bdc9e]
|
7,305,478 |
707316C9 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\13.Create an agent hierarchy.mp4
[344f12cd15b59230]
|
5,408,079 |
55EF0978 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\12.Learn about user configuration.mp4
[3405ce53046a3638]
|
6,190,879 |
17521B27 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\17.Create agent status codes.mp4
[99a9f7d9a223872]
|
2,246,592 |
772028CC |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\14.Create security profiles.en.srt |
4,893 |
D94FF509 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\13.Create an agent hierarchy.en.srt |
4,062 |
B14E08B7 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\17.Create agent status codes.en.srt |
2,041 |
B0E70297 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\15.Create users.mp4
[26f924c83b5046ba]
|
8,244,606 |
7AC2514B |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration\12.Learn about user configuration.en.srt |
7,075 |
73176BF9 |
Learning Amazon Connect - Create and Manage a Contact Center\9.Conclusion\42.Next steps.en.srt |
2,900 |
2A48571C |
Learning Amazon Connect - Create and Manage a Contact Center\9.Conclusion\42.Next steps.mp4
[dbfbd80bedda5dea]
|
3,938,912 |
848D21D3 |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\06.Architecture overview.en.srt |
8,872 |
75271A56 |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\06.Architecture overview.mp4
[e9412d172a68f904]
|
8,146,556 |
5B908CAF |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\04.History of Amazon Connect.mp4
[3c14ea71d8ba2ccf]
|
2,090,073 |
5CAA9326 |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\05.Pricing model.mp4
[41fc611d60d1edf2]
|
3,408,184 |
E9216C01 |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\04.History of Amazon Connect.en.srt |
2,260 |
5C00462A |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview\05.Pricing model.en.srt |
3,870 |
A93A85A7 |
Learning Amazon Connect - Create and Manage a Contact Center\Exercise Files |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\1.Introduction |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\5.4. Routing Configuration |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\7.6. Lambda and DynamoDB Integration |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\3.2. Create an Instance |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\6.5. Metrics and Quality |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\8.7. Conversational Contact Flows |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\4.3. User Configuration |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\9.Conclusion |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center\2.1. Amazon Connect Overview |
0 |
00000000 |
Learning Amazon Connect - Create and Manage a Contact Center |
0 |
00000000 |
|
Total size: |
262,544,540 |
|