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| Archived
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|
Chapter_2-Digital_Transformation\10. Measuring and Communicating Digital Transformation Success.mp4
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|
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Chapter_2-Digital_Transformation\11. Industry-Specific Digital Transformation.mp4
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|
139,363,444 |
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|
Chapter_2-Digital_Transformation\12. Summary.mp4
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|
10,686,734 |
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|
Chapter_2-Digital_Transformation\3. Digital Transformation overview.mp4
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Chapter_2-Digital_Transformation\5. Introduction.mp4
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151,378,873 |
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|
Chapter_2-Digital_Transformation\6. Digital Transformation Strategies.mp4
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|
133,778,560 |
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Chapter_2-Digital_Transformation\7. Organisational Transformation.mp4
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143,472,311 |
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|
Chapter_2-Digital_Transformation\8. Customer-Centric Digital Transformation.mp4
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|
114,719,226 |
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|
Chapter_2-Digital_Transformation\9. Digital Transformation Outcomes and Impact.mp4
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119,007,018 |
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Chapter_2-Digital_Transformation\Files\Agile+Cheat+Sheet.pdf |
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Chapter_2-Digital_Transformation\Files\Digital+Transformation.pdf |
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Chapter_3-Customer_Experience\19. Introduction to Customer Experience Management.mp4
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45,146,292 |
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Chapter_3-Customer_Experience\21. Theory Overview.mp4
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Chapter_3-Customer_Experience\22. High-Level Frameworks.mp4
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Chapter_3-Customer_Experience\23. CX Principles.mp4
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Chapter_3-Customer_Experience\24. Customer Segmentation and Persona Development.mp4
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Chapter_3-Customer_Experience\25. Service Recovery and Complaint Handling.mp4
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Chapter_3-Customer_Experience\26. Customer Journey Optimisation.mp4
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Chapter_3-Customer_Experience\27. Service Blueprinting and Process Design.mp4
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Chapter_3-Customer_Experience\28. Voice of the Customer (VoC) Analysis.mp4
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Chapter_3-Customer_Experience\29. Emotional Experience Design (EED).mp4
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Chapter_3-Customer_Experience\30. Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4
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Chapter_3-Customer_Experience\31. Employee Experience (EX).mp4
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Chapter_3-Customer_Experience\Files\Customer+Experience+Management.pptx.pdf |
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Chapter_5-Interactive_Part\42. Interactive Part.mp4
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Chapter_5-Interactive_Part\43. Congratulations with finishing from MTF.mp4
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Chapter_5-Interactive_Part\44. Bonus Section Next Steps.mp4
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Chapter_1-Introduction\1. Onboarding to learning process.mp4
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Chapter_1-Introduction\2. Welcome to MTF.mp4
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Chapter_1-Introduction\Files\MTF+Institute_1024.pdf |
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Chapter_2-Digital_Transformation\Files |
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