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| Archived
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Chapter_2-UX_and_Customer_Experience\10. Customer Journey Optimisation.mp4
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Chapter_2-UX_and_Customer_Experience\11. Service Blueprinting and Process Design.mp4
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Chapter_2-UX_and_Customer_Experience\12. Voice of the Customer (VoC) Analysis.mp4
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Chapter_2-UX_and_Customer_Experience\13. Emotional Experience Design (EED).mp4
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Chapter_2-UX_and_Customer_Experience\14. Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4
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Chapter_2-UX_and_Customer_Experience\15. Employee Experience (EX).mp4
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Chapter_2-UX_and_Customer_Experience\3. Introduction to Customer Experience Management.mp4
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Chapter_2-UX_and_Customer_Experience\5. Theory Overview.mp4
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Chapter_2-UX_and_Customer_Experience\6. High-Level Frameworks.mp4
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Chapter_2-UX_and_Customer_Experience\7. CX Principles.mp4
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Chapter_2-UX_and_Customer_Experience\8. Customer Segmentation and Persona Development.mp4
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Chapter_2-UX_and_Customer_Experience\9. Service Recovery and Complaint Handling.mp4
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Chapter_2-UX_and_Customer_Experience\Extra_Files\Customer+Experience+Management.pptx.pdf |
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Chapter_4-Interactive_Part_Next_Steps_and_Answers_to_Questions\26. Interactive Part.mp4
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Chapter_4-Interactive_Part_Next_Steps_and_Answers_to_Questions\27. Congratulations with course finishing.mp4
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Chapter_4-Interactive_Part_Next_Steps_and_Answers_to_Questions\28. Bonus Section Next Steps.mp4
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Chapter_1-Introduction\1. Onboarding to learning process.mp4
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Chapter_1-Introduction\2. Welcome to MTF.mp4
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